For the evening of January 20th we had scheduled to do some structural maintenance.
During the preparation for this maintenance a hardware failure tripped a consistency check that automatically took parts of the system offline to secure data integrity.
We decide to perform the maintenance scheduled for later during the day in parallel to the checks that the hardware failure had triggered.
All systems came back clean and normal. Parts of the system where inaccessible for some clients between 5:30pm and 6:50pm PDT. If you, or your clients were impacted then please come forward so that we can credit you for the entire month of January.
We offer 100% uptime guarantee to our clients. When we do not deliver on this promise then your entire month is free.