The European and West Coast data centers ran flawless in October.
On October 13th 2014 a hardware system triggered a fail over to our back up systems in the NY data center.
During October 14th some clients experienced increased page load times. It turned out that the backup
systems in their current configuration were not able to handle traffic of all recently added features.
On October 15th systems recovered to normal operation. We are reviewing and upgrading our back-up
and fall-back strategies to avoid future incidents of this nature. We promise 100% uptime. We think
that this also contains perfect response times. All clients that were impacted by this get credited
for the entire month of October.