lax01: outage Wednesday 8/17

Wednesday 8/17/2011

At 3:43pm 8/17/2011 our main systems in the LA INTERDUBS data center went offline.

On 4:16pm 8/17/2011 the backup systems became operational

At 7:50pm we switched back to the main systems again.

Please see the status link in your admin interface for details.

Obviously an outage like this is not what we have in mind when
we offer 100% uptime. Therefor none of our clients will have to pay for August.

We will re-engineer all necessary parts of the system so that an outage like this
can not happen again. The admin interface link has details about this.

The European INTERDUBS data center has not been affected by this outage.

July 2011 status report

All data centers performed 100% in July 2011. No outages or service interruptions.

Other service interruptions and events:

On July 19th the droplet processing pipeline got stuck for some segments. Uploaded files did appear in INTERDUBS only after we addressed this issue. Everybody affected by this has been informed and properly credited. No data was lost. The bugfix will prevent future events of this nature.

Infrastructure changes:

We added the ability to host content via a EdgeCast CDN. Choosing the delivery network is a simple setting in the configuration and can be set on a login, look or segment basis.

all is well

INTERDUBS works – just as it should.